Refund and Returns Policy

Effective Date: January 15, 2025

At Home Products Store, we strive to provide our customers with high-quality products and excellent service. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy carefully for all the details regarding returns, refunds, and exchanges.

1. Returns We accept returns within 30 days of the purchase date. If you are not satisfied with your product, you can return it for a full refund or exchange it for another item. To be eligible for a return, the following conditions must be met:

• The item must be unused, in its original condition, and in the original packaging.
• The return must be initiated within 30 days of receiving the item.
• Proof of purchase (order number or receipt) must be provided.

Please contact our customer service team at info@homeproductsstore.click to initiate a return. We will provide you with instructions on how to send the product back to us.

2. Refunds Once we receive your returned item and inspect its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 7 business days for the refund to be processed, depending on your payment provider.

3. Non-Returnable Items Certain items are non-returnable for hygiene or safety reasons. These include, but are not limited to:

• Opened or used personal care products
• Custom or personalized items
• Digital products or downloadable content

Please ensure that you review the product description and ensure the item meets your needs before purchase.

4. Shipping Fees Shipping fees are non-refundable, and the customer is responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect item, damaged product). In such cases, we will cover the return shipping costs.

5. Exchanges If you would like to exchange an item for a different size, color, or model, please follow the same process as for returns. After returning the original item, we will issue a new order for the exchange. You will be responsible for any price differences or shipping charges for the new item.

6. Damaged or Defective Products If your product is damaged or defective upon arrival, please contact us immediately at info@homeproductsstore.click. We will arrange for a replacement or refund at no additional cost to you.

7. Contact Us If you have any questions or concerns regarding our Refund and Returns Policy, please reach out to us via email at info@homeproductsstore.click or by phone at (920) 496-0693. Our customer support team is available to assist you.

Thank you for shopping with Home Products Store! We are committed to ensuring your satisfaction with every purchase.